Paying Rent

How to pay rent

There are many ways to submit rent payments

  • Mail payments to the Equinox Management West Leasing Office: 3939 Chestnut, Office, Philadelphia, PA  19104.

Note:  If you are mailing in your payment, we recommend that you mail at least 2 weeks in advance or send it “confirmation delivery” in order to ensure that your payment is received on-time.  Equinox Management cannot be responsible for lost mail or mail that is not delivered in a timely manner.  Checks are processed the same day they are delivered to the office by our mail carrier, not by post-marked dates.

  • Drop off payments at the Equinox Management West Leasing Office
  • Set up automatic online payments through your bank
  • Pay online through Equinox Resident Portal (you will need to register for an account before you can make payments)
How to set up automatic online payments

Steps to set up automatic online payments vary from bank to bank.  For most banks, you can set up online rent payments the same way you would set up an online payment for a credit card or any other monthly bill.  Below are some general steps to setting up an online payment.  Please check with your bank for more specific instructions.

  • Enroll with your bank’s online banking and bill pay service
  • Set up a scheduled online bill pay for your rent.  Please schedule your payment at least 5 business days prior to the due date to allow for your bank’s processing.
  • Payments should be made out to “The HUB on Chestnut” – mailing address should be 1535 N. Sydenham Street, Philadelphia, PA 19121
  • Make sure to indicate your last name and apartment number in the memo section
  • If you are asked to provide an account number, please use your apartment number.
Forms of payment
  • All payments should be made out to “The HUB on Chestnut”
  • Personal Checks are accepted
  • Money Order  (available at your bank, Post Offices, select convenience stores) are accepted
  • Credit cards, debit cards, and e-checks are accepted online through Equinox Resident Portal.  We are not able to accept cards in the Leasing office.
  • Cash is NOT accepted
  • Post dated checks are NOT accepted  (i.e. We do not accept checks that are dated for a future date)
  • The office does NOT hold checks for any reason.  All checks received (regardless of date on the check) will be processed and deposited immediately.  If you do not want your payment to be processed and deposited until a future date, do not submit it to the office.  Notes that request for checks to be held will not be honored.
  • If you would like to pay rent in advance (i.e. You would like to pay for multiple months in advance) you are welcome to do that however, once rent payments have been made they are not refundable.  Refunds for overpayment of rent are not issued until the lease end date.

Contact Us

Leasing Office Address:
Equinox MC - West
3939 Chestnut Street, Office
Philadelphia, PA 19104

Phone: 215-966-8627

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